Southkensington Removals Terms and Conditions
These Terms and Conditions set out the basis on which Southkensington Removals provides domestic and commercial moving services, including packing, loading, transport, unloading, furniture placement, and related moving support. By making a booking, the customer agrees to these terms and confirms that they have the authority to enter into the agreement on behalf of all persons concerned with the move. These Southkensington removals terms apply to all services unless we agree otherwise in writing.
For the purpose of these terms, “we”, “us”, and “our” refer to Southkensington Removals, and “you” or “the customer” refer to the person, business, or organisation instructing the service. The agreement covers only the services described in the written quotation, booking confirmation, or agreed scope of work. Any additional work, special handling, or changes requested after confirmation may be treated as a variation and may affect price, timing, and resource allocation. In these removals service terms, references to written communication include email and any other durable record we reasonably accept.
These terms are intended to be fair and practical, while reflecting the realities of moving work, which can be affected by access restrictions, weather, traffic, parking, item condition, and the actions of third parties. Nothing in these terms is intended to exclude any rights that cannot legally be excluded under UK law. If any part of these terms is found unenforceable, the remainder will continue to apply to the fullest extent permitted by law.
Booking process begins when you request a quote and provide accurate information about the property, the items to be moved, collection and delivery addresses, access conditions, parking arrangements, floors, lifts, and any items requiring special care. We may base our quotation on the information supplied at the time of enquiry, and the customer is responsible for ensuring that the details are complete and correct. A Southkensington removals booking is not confirmed until we accept it and, where required, receive any deposit or written acceptance requested in the quotation.
Once a booking has been accepted, we will issue confirmation of the service date, expected time window, and any specific assumptions or exclusions. We may request photographs, inventory details, or a site visit to assess the work properly. If the details provided are inaccurate or incomplete, we may revise the quotation, alter the crew size or vehicle, or, in serious cases, decline to proceed on the booked date if the job cannot reasonably be carried out as planned. Any revised scope must be agreed before the service continues.
The customer must ensure that access is available at both collection and delivery addresses on the agreed date and that any permissions necessary for parking, loading, or use of lifts are arranged in advance. Where the property is part of a managed building, the customer must notify the relevant managing agent, landlord, or concierge where needed. If our team is delayed, prevented from entering, or unable to complete the service due to lack of access, unsafe conditions, or missing information, we may charge waiting time, abortive attendance costs, or a rebooking fee where appropriate.
Payments are due in accordance with the quotation or booking confirmation. Unless otherwise stated, prices are quoted exclusive of VAT, charges for additional materials, parking penalties, waiting time, congestion-related delays, and any extra work requested by the customer after the original agreement. We may require a deposit to secure the booking, particularly for larger moves, peak dates, or services involving specialist handling. The balance must be paid by the method and by the time specified in the booking documents. A removals company UK may reasonably require cleared funds before unloading or on completion of the service, and our terms do the same unless agreed otherwise in writing.
If payment is not made on time, we may suspend further work, retain goods only to the extent permitted by law, charge reasonable recovery costs, and recover interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable. The customer remains responsible for all sums due, including costs arising from bank charges, failed payments, chargebacks not made in good faith, or disputes relating to third-party funding arrangements. Where a quote is issued on a fixed-price basis, that price applies only to the assumptions stated in the booking confirmation.
Any additional services, including dismantling, reassembly, shuttle runs, handling of heavy or unusual items, storage, packaging supply, or extra labour beyond the booked plan, will be charged separately if not included in the original quote. We will normally explain any material variation before work proceeds, but if urgent circumstances make that impossible, the customer agrees that we may complete the work necessary to protect goods or prevent delay and charge a fair and reasonable amount for it.
Cancellations and postponements must be made in writing. If you cancel after booking confirmation, we may charge a cancellation fee based on the notice period, the resources reserved, and any costs already incurred. Where a deposit has been paid, it may be retained in part or in full to cover administration, planning time, vehicle allocation, and lost availability, to the extent permitted by law and as described in the quote. For a Southkensington moving service, the closer the cancellation is to the moving date, the more likely it is that substantial charges will apply.
If you wish to reschedule, we will try to accommodate an alternative date, but this depends on availability and may require a revised quotation. Postponements requested at short notice may be treated as cancellations followed by a new booking. If we need to cancel or delay the service due to circumstances beyond our reasonable control, we will seek to offer a replacement date or a refund of sums paid for the unavailable element of the service, but we will not be liable for losses arising from events outside our control except where the law requires otherwise.
We may also suspend or cancel a booking if the customer fails to provide accurate information, fails to pay amounts due, fails to secure access or parking arrangements, or creates a health and safety risk to our staff or others. In such cases, any sums already paid may be used to cover reasonable costs incurred. We will act proportionately and in line with consumer and contract law, but repeated changes, non-cooperation, or unsafe site conditions may justify termination of the agreement without further obligation to perform the service.
Liability is limited to losses caused by our negligence, breach of contract, or failure to use reasonable care and skill. We will take reasonable steps to handle goods carefully and to use appropriate equipment, but some items are inherently fragile, valuable, antique, or poorly packed, and the customer accepts that such items may be at greater risk. Unless we have agreed in writing to pack the item ourselves, we are not responsible for damage caused by unsuitable packaging, hidden defects, or items that were already damaged before the move. These UK removal terms apply whether the goods are moved within one property, between locations, or into temporary storage arranged as part of the service.
We do not accept responsibility for loss or damage arising from events beyond our reasonable control, including but not limited to severe weather, road closures, third-party interference, fire, flood, theft by unrelated parties, civil disturbance, or acts of public authorities. We are not liable for indirect or consequential losses such as lost profits, business interruption, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
It is the customer’s responsibility to protect themselves by arranging adequate insurance for goods, premises, and business interruption where appropriate. We may carry our own insurance, but this does not automatically cover all items or all circumstances. If a claim is made, the customer must notify us promptly and provide reasonable evidence of the alleged loss or damage, including photographs, inventory records, and supporting documents. We may inspect the relevant items and request access for assessment before any claim is admitted or settled.
Waste regulations are an important part of our service. We will only remove, transport, or dispose of waste in accordance with applicable UK environmental and waste legislation, including the duty of care requirements. The customer must tell us in advance if any items are to be treated as waste, recycled, donated, or disposed of, and must not include hazardous, prohibited, or controlled materials without prior written agreement. Typical examples requiring special handling include paints, solvents, chemicals, asbestos, gas cylinders, batteries, fridges containing refrigerant, and electrical items that cannot be lawfully collected with ordinary household waste. A Southkensington removals company may refuse to move or dispose of such items unless the legal and safety requirements are met.
Where waste removal is included or requested, the customer confirms that they have the right to authorise disposal of the items and that the waste is correctly described. We may separate materials for reuse, recycling, or lawful disposal in line with our operational procedures and the law. Any waste transfer documentation we are required to complete must be supported by accurate information supplied by the customer. If items are misdescribed, illegally fly-tipped, or handed over in a way that creates regulatory risk, the customer will be responsible for any resulting losses, fines, clean-up costs, or claims to the extent caused by their breach of these terms or by inaccurate instructions.
We do not agree to handle waste that would expose our staff, vehicles, or the environment to unreasonable risk unless the required controls are in place and agreed in advance. If we discover restricted waste during the job, we may stop work, segregate the material, and seek instructions. Any extra costs caused by classification, storage, specialist disposal, or compliance checks may be charged to the customer. The customer must not place controlled waste among ordinary belongings, and must ensure that any consignment passed to us is lawful for us to transport under our operating procedures and the applicable regulations.
In carrying out the service, we may move goods through communal areas, corridors, stairs, lifts, loading bays, driveways, or other access routes at the property. The customer must clear pathways where possible and ensure pets, children, and bystanders are kept at a safe distance. If an item is too large to pass through an access route, the customer may need to arrange alternative access or accept that the item cannot be moved without risk of damage. We will use reasonable care, but we are not obliged to force access or perform unsafe manoeuvres. A removals terms and conditions UK document should always reflect practical site realities, and these terms do so.
The customer is responsible for ensuring that all items to be moved are properly prepared, including removal of loose contents, securing of drawers where necessary, and disconnection of appliances only where this has been agreed and is safe to do. We may refuse to move items that are unsafe, unstable, poorly packed, or likely to cause injury or serious damage. If we agree to dismantle or reassemble furniture, that work is undertaken with reasonable care, but we do not guarantee that pre-existing wear, manufacturing weakness, or hidden defects will not cause breakage during or after the service.
Where we provide boxes, wrapping, or other packing materials, title in those materials remains with us until paid for in full, unless otherwise stated. The customer should retain proof of the condition of high-value goods and should notify us in advance of items needing special handling. If the customer fails to declare valuable, delicate, or irreplaceable items, our liability may be limited to the extent that proper disclosure would have allowed us to take additional precautions or decline the task. Any verbal instructions should be followed up in writing where possible to avoid misunderstanding.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will usually apply to that booking unless a change is required by law or agreed otherwise. No employee, contractor, or agent has authority to vary these terms unless the variation is confirmed in writing by an authorised representative of Southkensington Removals. If any promise or representation was made during the enquiry stage but is not included in the written booking confirmation, the written documents take priority.
Governing law and jurisdiction are those of England and Wales. Any dispute or claim arising from or in connection with these terms, the quotation, or the provision of services will be governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any dispute arises, the parties should first try to resolve it in good faith and provide reasonable information and opportunity for discussion before starting formal proceedings.
By confirming a booking with Southkensington Removals, you acknowledge that you have read, understood, and accepted these terms and conditions. You also confirm that the information provided to us is accurate to the best of your knowledge and that you will notify us promptly of any material change affecting access, timing, the nature of the goods, or the legal status of items for disposal. These removals service terms are designed to protect both parties and support a smooth, lawful, and professional moving service.